Withdrawal
Agreement Terms
The client and Hankook Cosmetics (‘Company’ hereinafter) shall enter a sales agreement (‘Agreement’ hereinafter) on the products and sale price set forth in the agreement and shall agree to the following provisions.
Article 1 (Purpose of Agreement) This agreement serves to set the rights of both parties, obligations and other necessary issues in relation to the products that will be provided by the Company to the client.
Article 2 (Delivery of Products) The products ordered by the clients by their own will shall be delivered within the period and to the location (domestic) requested by the client via mail or parcel service, and the delivery expenses of the products shall be paid by either the Company or the client.
Article 3 (Payment for Product) The price of the product shall be paid to the company when the products are ordered.
- ㅡ The client may withdraw subscription within 14 days of receving the contract; within 14 days of the day the product was delivered or the delivery began if the product was delivered later than the contract was received; or within 14 days after the company finds out or could have found out about the fact if the contract was not received. However, this does not apply if the product is destroyed or damaged due to reasons that the client is responsible for.
- ㅡ Regardless of Clause 1, if the product is different from the indication/advertisement or is executed differently from the agreement, the client may withdraw subscription within 3 months of receiving the product or 30 days from the day the fact was revealed or could have been revealed.
- ㅡ Subscription withdrawal may be notified in writing (registered mail, postmark standard). However, subscription withdrawal may be notified orally, via telephone, fax or email with the Company’s consent.
- ㅡ In the event that the client exercises withdrawal rights, the client and Company shall be responsible for restoration to the original state in accordance with Article 9 of the Act on Door-to-Door Sales, etc.
- ㅡ When withdrawing subscription, the Company must refund the cost of products to the client within three business days of receiving the product unless there are limitations on the exercise of withdrawal rights according to Article 8, Clause 2 of the Act on Door-to-Door Sales, etc.
- ㅡ When issuing a refund according to Clause 5, cancellation of credit card purchase shall be requested to the credit card company when the company receives a cancellation statement from the client. The period of cancellation processing shall be determined by the schedule of the credit card company and transaction date of the client.
Article 5 (Free Gifts) If the client receives a free gift from the Company, they must be returned if the agreement is canceled. However, if the free gift is damaged, it must be returned after deducting the purchase price of the product.
Article 6 (Returns and Exchanges) Returns and exchanges on products with quality defects shall be paid by the Company, and returns and exchanges on products without any quality defects shall be paid by the client.
Article 7 (Prohibition of Illegal Reproduction) The property rights of the products belong to the company according to this agreement, and therefore, illegal reproduction is prohibited. All damage caused by violation of this clause by clients must be compensated to the company.
Article 8 (Resolution of Disputes) In accordance with this agreement, the client may request damage relief to the company’s customer service center if damage is caused in relation to the products delivered by the company. If the company objects to the damage relief, it may be requested to the Korea Consumer Agency in accordance with the regulations of the Framework Act on Consumers.
Article 9 (Miscellaneous) If the client has any special provisions, they must be written in the section for special provisions. Clients may not request issues not stated in this agreement and the Company shall have no responsibility over the matter.