Terms Of Use

1. Terms of Use in E-Commerce

Article 1 (Purpose) This agreement serves to set the rights, obligations and responsibilities of the Hankook Cosmetics GENERTE Cyber Mall (“Mall” hereinafter) and user in relation to the use of services related to the internet (“Services” hereinafter) provided by the Mall operated by Hankook Cosmetics (e-commerce business).
ㅡ [E-Commerce using PC communications and wireless shall also comply with this agreement unless otherwise indicated.]

Article 2 (Definition)
  • 1. “Mall” refers to the virtual business site created for transaction of goods using the computer and information/communication equipment to provide goods or services (“goods, etc.” hereinafter) to the user, and also refers to a business that operates a cyber-mall.
  • 2. “User” refers to members and non-members who receive services provided by the “Mall” according to this agreement by accessing the “Mall”.
  • 3. “Member” refers to a person who has registered as a member by providing their personal information, continues to receive the information on the “Mall”, and is able to continue to use the services provided by the “Mall”.
  • 4. “Non-Member” refers to a person who uses the services provided by the “Mall” without registering as a member.
Article 3 (Explanation and Revision of Terms)
  • 1. The “Mall” shall post the terms, company name, name of the representative, location of business (including the address to where consumers can process complaints), phone number, fax number, email address, business registration number, mail-order business registration number and personal information managers on the first page of the “Mall” for users to view easily. However, the terms may be posted through a link to another page for users to view.
  • 2. The “Mall” must provide important information such as subscription withdrawal, responsibility for shipping, and refund conditions among other issues set in the terms before the user agrees to the terms through a link or pop-up in a manner that is easy to understand.
  • 3. The “Mall” may revise this agreement within a scope that does not violate related regulations such as the [Act on the Comsumer Protection in Electronic Commerce, etc.], [Act on the Regulation of Terms and Conditions], [Framework Act on electronic Commerce], [Electronic Finance Transaction Act], [Degital Signature Act], [Act on Promotion of Utilization of Information and Communications Network], [Act on Door-to-Door Sales, etc.] and [Consumer Protection Act.
  • 4. If the “Mall” revises the terms, the application date and reason for revision must be stated and displayed on the initial page of the “Mall” along with the existing agreement seven days before the application date until the day before the application date. However, if the terms are changed in a manner that is unfavorable for the user, a prior grace period of at least 30 days must be taken for notification. In this case, the “Mall” must clearly compare the existing terms and revised terms and make indication so that the users can understand easily.
  • 5. If the “Mall” revises the terms, the revised terms will only be applied to agreements concluded after the application date and agreements that were concluded before this date shall comply with the terms before revision. However, if a user who has already concluded an agreement wishes to receive an application of the revised terms, he or she may deliver the intent according to Clause 3 to the “Mall” within the announcement period of the revised terms and the revised terms shall be applied with the consent of the “Mall”.
  • 6. Provisions not stated in this agreement and interpretation of this agreement shall comply with the [Act on the Comsumer Protection in Electronic Commerce, etc], [Act on the Regulation of Terms and Conditions] and the consumer protection guidelines and related laws or commercial practice of e-commerce set by the Fair Trade Commission.
Article 4 (Provision and Changes to Service)
  • 1. The “Mall” shall execute the following tasks.
  • Provision of information on goods or services and conclusion of sales agreements
  • Delivery of goods or services for concluded sales agreements
  • Other tasks set by the “Mall”
  • 2. If the quality or technical specifications of the goods or services are changed, the “Mall” may change the content of goods or services to be provided for future agreements. In this case, the content and provision date of the changed goods or services shall be stated and immediately announced at the place where the content of the current goods or services are posted on.
  • 3. If the “Mall” changes the content of services of the agreement with the user due to a change in the quality or technical specification of the goods, the reason shall immediately be notified through the user’s address.
  • 4. In the case of the previous clause, the “Mall” shall compensate for the user’s damage. However, if the “Mall” proves the absence of bad intention or fault, this shall not apply.
Article 5 (Suspension of Services)
  • 1. The “Mall” may temporarily suspend provision of services if reasons such as inspection/repair and breakdown of information communication equipment such as the computer or disruption of communications occur.
  • 2. The “Mall” shall compensate users or third parties for damage caused by the temporary suspension of services due to the reasons set forth in Clause 1. However, if the “Mall” proves the absence of bad intention or fault, this shall not apply.
  • 3. If the “Mall” can no longer provide services due to a change of business item, forfeit of business or merging of businesses, the “Mall” shall notify the users in the method stated in Article 8 and compensate the consumers according to the conditions originally proposed by the “Mall.” However, if the “Mall” has not notified of the standard of compensation, the valid currency of the mall such as the users’ mileage or points shall be paid to the user in goods or cash.
Article 6 (Membership Registration)
  • 1. The user shall register for membership by entering the member information according to the registration form set by the “Mall” and agreeing to the terms.
  • 2. The “Mall” shall register any user that has applied for membership as stated in Clause 1 as a member unless one of the following apply.
  • If the registering applicant has lost his or her membership qualification in the past due to Article 7, Clause 3 of this agreement. However, those who have received registration approval for membership by the “Mall” as it has been three years since his or her loss of membership qualification due to Article 7, Clause 3, shall be excluded.
  • If the registration information is false, omitted or incorrect
  • If registration as a member is considered a significant technical hindrance to the “Mall”
  • 3. The period of membership registration agreement establishment shall be the period during which the “Mall” accepts the member.
  • 4. If there is a change to the information entered during membership registration, the member must notify the “Mall” of these changes through email or “revise membership info” within an appropriate period of time (7 days).
Article 7 (Membership Withdrawal and Loss of Qualification)
  • 1. Members may request withdrawal at any time and the “Mall” shall process membership withdrawal immediately.
  • 2. The “Mall” may limit or suspend membership qualification if the member applies to one of the following.
  • If the member has registered false information during the registration process
  • If the member’s debt for purchased goods using the “Mall” or in relation to the use of the “Mall” is not paid on time
  • If the member interrupts another person’s use of the “Mall” or if the member threatens the order of e-commerce such as stealing information
  • If the member acts against the law, this agreement or good public order and customs using the “Mall”
  • 3. If the reason for membership disqualification occurs more than twice or is not corrected within 30 days after the “Mall” limits/suspends the membership qualifications, the “Mall” may take away the membership qualifications.
  • 4. If the “Mall” takes away membership qualifications, the membership registration shall be canceled. In this case, the “Mall” shall notify the member of this fact and grant a period of at least 30 days to explain before the cancellation of the membership registration.
Article 8 (Notification to Members)
  • 1. When the “Mall” notifies the members, the notification may be sent to the email address designated through prior agreement between the member and “Mall”.
  • 2. When the “Mall” notifies a large number of unspecified members, the “Mall” may post the notification on the “Mall” announcement board for at least one week in place of individual notification. However, individual notifications must be sent out for issues that have a significant impact in relation to transactions with the member.
Article 9 (Purchase Requisition)
  • 1. “Mall” users shall request purchase to the “Mall” through the following or similar methods, and the “Mall” must provide the following information in a way that is easy to understand when the users request purchase. However, members may be excluded from the application of Clause 2 to Clause 4.
  • Search and selection of goods
  • Input of name, address, phone number, email address (or mobile number)
  • Confirmation of content related to the terms, services that limit subscription withdrawals and fees for delivery/installation
  • Indication of confirmation or rejection of the issues set forth in Clause 3 above after agreeing to this agreement (Ex: mouse click)
  • Agreement on purchase requisition of goods and confirmation thereof or confirmation of the “Mall”
  • Selection of payment method
  • 2. If the “Mall” needs to provide the personal information of the purchaser to a third party, the “Mall” must notify the following and receive consent. (The same applies for when issues that have received consent are changed.)
  • The person who is receiving the personal information
  • Purpose of personal information use of the person receiving the personal information
  • Items of personal information that will be provided
  • Period of possession and use of personal information of the person receiving the personal information
  • 3. If the “Mall” entrusts the personal information of the purchaser to a third party to deal with, the “Mall” must notify the following and receive consent. (The same applies for when issues that have received consent are changed.) However, when it is necessary for executing the agreement in relation to service provision and is related to the convenience of the purchaser, the “Mall” may skip the notification and consent procedure by notifying through the privacy station in a method set by the [Act on Promotion of Information and Communications Network Utilization and Information Protection].
  • Person being consigned with the personal information
  • Description of tasks that involve consignment of the personal information
Article 10 (Establishment of Agreement)
  • 1. If the “Mall” applies to one of the following in relation to the purchase requisition of Article 9, the “Mall” may not give consent. However, it must be notified that for agreements with minors, the minor or legal representative may cancel the agreement if consent from the legal representative is not obtained.
  • If the application information is false, omitted or incorrect
  • If the minor purchases goods or services that are prohibited by the [Juvenile Protection Act] such as cigarettes or alcohol
  • If the approval of the purchase requisition is considered a significant technical hindrance to the “Mall.”
  • 2. The period during which the consent from the “Mall” reaches the user according to the notification method of Article 12, Clause 1 shall be the period of establishment of the agreement.
  • 3. The declaration of will of the “Mall’s” consent shall include information regarding confirmation of the user’s purchase requisition, the possibility of sale and revision or cancellation of the purchase requisition.

Article 11 (Payment Method) The available method of the following methods may be used as the payment method for goods or services purchased at the “Mall”. However, the “Mall” may not, under any circumstance, add and collect an additional service fee on the payment method of the user for the goods.

ㅡ Various account transfers such as phone banking, internet banking or mail banking
ㅡ Various card transactions such as pre-paid cards, debit cards or credit cards
ㅡ Online deposit without bankbook
ㅡ Payment through electronic currency
ㅡ Payment at the time of collection
ㅡ Payment through points provided by the “Mall” such as mileage
ㅡ Payment through gift certificates issued or accepted by the “Mall”
ㅡ Payment through other electronic payment methods

Article 12 (Change and Cancellation of Notification/Purchase Requisition)
  • 1. The “Mall” sends a notification to the user when the user makes a purchase requisition.
  • 2. If the user who receives the notification has an objection, he or she may request change or cancellation to the purchase requisition immediately after receiving the notification and the “Mall” must process the requests of the user without delay if the request comes before sending out delivery. However, if the payment has already been made, it shall comply with the regulations on subscription withdrawal of Article 15.
Article 13 (Supply of Goods)
  • 1. If there is no separate agreement on the supply period of goods between the “Mall” and user, the “Mall” shall take the necessary measures of production, packaging, etc. so that the goods can be delivered within seven days of the request from the user. However, if the “Mall” has already received a portion or all of the costs for the goods, the “Mall” must take measures within three business days of receiving the portion or all of the costs. During this time, the “Mall” must take appropriate measures so that the user can check the procedures and progress of the supply of the goods.
  • 2. The “Mall” shall state the method of delivery, the responsible party for delivery costs of each method, the delivery period of each method, etc. in regard to the goods purchased by the user. If the “Mall” exceeds the delivery period stated in the terms, the “Mall” shall compensate the user for the damage. However, if the “Mall” proves the absence of bad intention/fault, this shall not apply.

Article 14 (Refunds) If the “Mall” cannot deliver or provide the goods requested by the user due to reasons such as the goods being out of stock, the reasons shall be notified to the user without delay, and if the payment for the goods have been received beforehand, the received payment shall be refunded within three business days of the date it was received or necessary measures for refunding the payment shall be taken.

Article 15 (Subscription Withdrawal)
  • 1. Users who have concluded an agreement on the purchase of goods, etc. with the “Mall” may withdraw their subscription within seven days (if the goods are delivered later than the day the signature is received, this refers to the day on which the goods were received or the day on which the delivery began) of receiving the signature for the agreement in accordance with Article 13, Clause 2 of the [Act on the Consumer Protection in Electronic Commerce, etc.]. However, if the subscription withdrawal is stated differently than the [Act on the Consumer Protection in Electronic Commerce, etc], it shall comply with the regulations of the same act.
  • 2. The user may not request for a refund or exchange after receiving the delivery of goods if one of the following applies.
  • If the goods, etc. are destroyed or damaged due to the responsibility of the user (However, if the packaging, etc. was damaged to check the content of the goods, etc., the user may proceed with the subscription withdrawal)
  • If the value of the goods, etc. is significantly reduced due to use by the user or partial consumption
  • If the value of the goods, etc. is reduced up to the point where resale is difficult due to a considerable lapse of time
  • If the goods, etc. can be copied up to the same level of performance and the packaging of the original goods, etc. is damaged
  • 3. In the case of Clause 2, No. 2 through No. 4, if the “Mall” has not stated the restrictions of subscription withdrawal, etc. beforehand in a way that is easy for users to understand, or if the “Mall” has not taken measures such as providing trial products, etc., the subscription withdrawal, etc. of the user shall not be restricted.
  • 4. Regardless of the regulations of Clause 1 and Clause 2, if the content of the goods, etc. is different from the indication/advertisement or executed differently than stated in the agreement, the user may withdraw subscription within three months of receiving the goods or 30 days within the day the fact was known or could have been known.
Article 16 (Effects of Subscription Withdrawal, etc.)
  • 1. If the “Mall” receives returned goods, etc., from the user, the “Mall” must refund the payment of goods, etc., which have already been paid for, within three business days. If the “Mall” delays issuing a refund for the goods, etc., to the user, an interest for the delay calculated by adding the interest rate for delays set by Article 21-3 of the [Act on the Consumer Protection in Electronic Commerce, etc.] enforcement ordinance shall be paid.
  • 2. In relation to the above refund, if the user has made payment for the goods, etc., through a credit card or electronic currency transaction, the “Mall” must request a suspension or cancellation of the payment for goods, etc., to the business that provided the payment method without delay.
  • 3. When withdrawing subscription, costs necessary for returning the delivered goods, etc., shall be paid by the user. The “Mall” shall not request a penalty or compensation for damage to the user for the subscription withdrawal. However, if the user withdraws subscription due to the fact that the content of the goods, etc., are different from the indication/advertisement or executed differently than stated in the agreement, the costs necessary for returning the goods, etc., shall be paid by the “Mall.”
  • 4. If the user has paid the delivery fees for receiving the goods, etc., the “Mall” shall clearly indicate who will be paying the fees at the time of subscription withdrawal in a way that is easy for the user to understand.
Article 17 (Personal Information Protection)
  • 1. The “Mall” shall collect minimal personal information within the scope necessary for the provision of services.
  • 2. The “Mall” does not collect necessary information during membership registration before executing the purchase agreement. However, this does not apply to cases in which minimal personal information is collected for verification before the purchase agreement to the execution of obligations according to related regulations.
  • 3. The “Mall” shall notify the purpose and receive consent from the user when collecting/utilizing the personal information of the user.
  • 4. The “Mall” may not use the collected personal information for anything other than the purpose, and if a new purpose for use arises or the information must be provided to a third party, the purpose shall be notified and receive consent from the user. However, related laws that state otherwise shall be an exception.
  • 5. If the “Mall” must receive consent from the user due to Clause 2 and Clause 3, issues regulated by Article 22, Clause 2 of the [Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.] including the identity of the personal information manager (affiliation, name and phone number, other contact info), purpose of information collection and use, issues related to information provision to third parties (person receiving the information, purpose of provision and provided information), etc., must be stated beforehand or notified, and the user may withdraw consent at any time.
  • 6. he user may request to view and correct errors in their personal information that the “Mall” possesses at any time, and the “Mall” shall be responsible for taking the responsible measures for this without delay. When the user requests revision of an error, the “Mall” shall not use the personal information until the error has been revised.
  • 7. The “Mall” must restrict the person handling the personal information of the user for personal information protection, and shall be responsible for all damage caused by loss, theft, leak, provision to third party without consent, falsification, etc., of personal information of the user including credit cards, bank accounts, etc.
  • 8. The “Mall” or the third party that receives personal information from the “Mall” shall destroy the concerned personal information after achieving the purpose of personal information collection or provided purpose without delay.
  • 9. The “Mall” shall not check the agree box for collection/use/provision of personal information beforehand. In addition, if the user objects the collection/use/provision of personal information, the limited services must be stated in detail, and the “Mall” shall not restrict or refuse the provision of services such as membership registration, etc., because of the user’s refusal to give consent to the collection/use/provision of personal information, which is not a required item.
Article 18 (Obligations of the “Mall”)
  • 1. The “Mall” shall not conduct acts prohibited by the regulations and this agreement or acts against public order and good morals, and shall put forth its best effort to provide goods/services consistently and stably according to the provisions stipulated in this agreement.
  • 2. The “Mall” must have a security system to protect the personal information (including credit information) of the user so that the user can use the internet services safely.
  • 3. If the “Mall” conducts any act of unlawful indication/advertisements set forth in Article 3 of the [Act on Fair Labeling and Advertising] in relation to the products or services, the “Mall” shall be responsible for compensating users for any damage.
  • 4. The “Mall” shall not send any advertisements aimed at profits that the user does not want via electronic mail.
Article 19 (Obligations on Member ID and Password)
  • 1. Responsibilities of ID and password excluding the case of Article 17 shall belong to the member.
  • 2. The member shall not allow third parties to use their own ID and password.
  • 3. If the member realizes that their ID and password have been stolen or are being used by a third party, the member must notify the “Mall” immediately and follow the orders of the “Mall” if they are provided.
Article 20 (Obligations of Users)

Users must not conduct the following.

  • 1. Register false information during application or revision
  • 2. Steal information of others
  • 3. Change the information posted on the “Mall”
  • 4. Send or post information (computer program, etc.) other than the information designated by the “Mall”
  • 5. Breach the intellectual property rights such as copyrights of the “Mall” and other third parties
  • 6. Any act of damaging the honor or interrupting the business of the “Mall” and other third parties
  • 7. Any act of revealing or posting information that goes against good order and good morals such as obscenity or abusive messages, images, sounds, etc., on the “Mall”
Article 21 (Relationship between Connected “Mall” and Unconnected “Mall”)
  • 1. If the above “Mall” and below “Mall” are connected through a hyperlink (Ex: text, pictures and video pictures are included as part of hyperlinks), the former is called connected “Mall” (website) and the latter is called unconnected “Mall” (website).
  • 2. If the connected “Mall” states the fact that it shall not bear the warranty liability of transactions with the user for goods, etc., provided independently by the unconnected “Mall” on the front page of the connected “Mall” or the pop-up screen when connection is made, the connected “Mall” shall not bear the warranty liability for the transaction.
Article 22 (Copyright Ownership and Restrictions of Use)
  • 1. The copyright and other intellectual property rights of works written by the “Mall” shall belong to the “Mall”.
  • 2. The user must not copy, send, publish, distribute or broadcast the information belonging to the “Mall” obtained by using the “Mall” without prior consent from the “Mall” for profit or to give to a third party.
  • 3. If the “Mall” is using the copyright belonging to a user according to the agreement, they must notify the concerned user.
Article 23 (Resolution of Disputes)
  • 1. The “Mall” shall reflect justifiable opinions or complaints offered by the user, and shall install/operate a damage compensation processing system for processing the compensation for damages.
  • 2. The “Mall” shall make it a priority to process the complaints and opinions submitted by users. However, if rapid processing is difficult, the “Mall” shall immediately notify the reason and schedule for processing to the user.
  • 3. In relation to e-commerce disputes that occur between the “Mall” and user, requests for damage relief by the user may comply with the Fair Trade Commission or the resolutions of the dispute resolving institution requested by the mayor/governor.
Article 24 (Jurisdiction and Governing Law)
  • 1. Lawsuits regarding e-commerce disputes arising between the “Mall” and user shall be based on the address of the user at the time of the lawsuit, and if there is no address, the district court that has jurisdiction over the place of residence shall have exclusive jurisdiction. However, if the address or residence of the user is unclear or has residence in a foreign country at the time of the lawsuit, it shall be brought to the competent court of the Civil Procedure Code.
  • 2. E-commerce litigation filed by the “Mall” and user shall comply with the laws of the Republic of Korea.